Returns & Exchanges
At Lorex, we stand behind our products with a 30-day money-back guarantee to ensure your security needs are fully met. If you are not completely satisfied with your purchase, you can return your items in their original condition for a full refund.
Initiate Your Request
Log in to your account and visit the 'Order History' section to select the items you wish to return and obtain a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the electronics in their original packaging, including all cables, mounts, and manuals, to ensure the items are protected during transit.
Attach Shipping Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your package, ensuring any previous shipping labels are covered.
Receive Your Refund
Once our technicians inspect the returned hardware at our warehouse, we will process your refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing